Privacy Policy

1. Overview

Healing Rehab Physical Therapy, SC (“Healing Rehab,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, electronic communications, and related services.

This policy applies to information collected online. For detailed information regarding your protected health information (PHI) under HIPAA, please refer to our Notice of Privacy Practices provided at your initial visit.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Mailing address
• Date of birth
• Insurance information

Health Information

If you submit forms, schedule appointments, or communicate with us regarding care, we may collect medical history, symptoms, treatment information, and other health-related data necessary to provide services.

Website Usage Information

We may collect limited non-identifiable information such as:

• IP address
• Browser type
• Pages visited
• Date and time of access

This information is used to improve website performance and user experience.

3. How We Use Your Information

We use your information to:

• Schedule and confirm appointments
• Provide physical therapy services
• Communicate regarding treatment, billing, or insurance
• Send appointment reminders and operational updates
• Respond to inquiries
• Improve website functionality

We do not sell or rent your personal or health information.

4. SMS Text Messaging

If you opt in to receive text messages, we may send:

• Appointment reminders
• Scheduling updates
• Billing notifications
• Marketing messages
• General two-way communication

Msg frequency varies. Msg&data rates may apply.Reply HELP for support. Reply STOP to opt out.

SMS consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

5. Disclosure of Information

We may disclose your information:

• To healthcare providers involved in your care
• To insurance companies for billing purposes
• To billing services or secure healthcare technology vendors
• As required by law
• To prevent fraud or protect patient safety

All disclosures of protected health information comply with HIPAA regulations.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or via SMS is 100% secure. By using our website or opting into text communication, you acknowledge this inherent risk.

7. Cookies and Tracking

Our website may use cookies or similar technologies to enhance user experience. You may adjust browser settings to refuse cookies, though this may affect site functionality.

8. Third-Party Services

Our website may use third-party platforms for scheduling, payment processing, or communications. These providers maintain their own privacy policies and security practices.

We are not responsible for the privacy practices of third-party websites linked from our site.

9. Your Rights

You have the right to:

• Request access to your medical records
• Request corrections to inaccurate information
• Withdraw consent for certain communications
• File a complaint without fear of retaliation

To exercise these rights, contact us using the information below.

10. Children’s Privacy

Our services are not directed to children under 13 without parental consent. We do not knowingly collect personal information from minors without appropriate authorization.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Healing Rehab Physical Therapy
SC125 S Bloomingdale Rd, Suite 11 Bloomingdale, IL 60108
Phone: 847-466-5420

Email: info@healingrehab.org